Legal

Our Policies

To help us provide the best possible experience for every client, please read our salon policies before booking.

Cancellations and missed appointments

We understand that plans sometimes change. If you need to cancel or rearrange your appointment, please give us at least 48 hours’ notice.

  • Appointments cancelled with less than 48 hours’ notice will be charged 50% of the booked service.
  • Appointments cancelled on the day and missed appointments will be charged 100% of the booked service.
  • Any outstanding cancellation charge must be paid before another appointment can be booked.

Non-refundable booking fees

A non-refundable booking fee may be required to secure longer appointments, colour services, hair extensions or appointments of a higher value.

The booking fee will be deducted from the final cost of your service. If you provide at least 48 hours’ notice, the fee may be transferred once to a new appointment at our discretion.

If you cancel with less than 48 hours’ notice, cancel on the day or miss your appointment, the booking fee will not be refunded or transferred. Our cancellation charges will also apply.

Skin testing

A valid skin test must be completed at least 48 hours before certain colour services.

A new skin test will be required if:

  • You are a new colour client.
  • You have not had a colour service with us within the last six months.
  • Your medical history or medication has changed.
  • You have experienced an allergic reaction or developed a new sensitivity.
  • The colour product being used has changed.
  • Our manufacturer or insurance guidelines require one.

Unfortunately, we cannot carry out a colour service without the required skin test—even if you have previously had colour elsewhere.

Please tell your stylist about any allergies, sensitivities, medication changes or previous reactions.

Children in the salon

Children should only attend the salon if they have their own appointment or are able to sit quietly beside their parent or guardian without moving around the salon.

For safety reasons, children must remain supervised and seated at all times. The salon contains hot tools, chemicals and equipment, so children must not wander around.

If a child is unable to remain seated safely, we may need to rearrange the appointment.

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase and must be used before the expiry date shown.

Gift vouchers:

  • Cannot be exchanged for cash.
  • Cannot be extended beyond their expiry date.
  • Cannot be replaced if lost or stolen.
  • Cannot be used to purchase another gift voucher.
  • Can be used as part-payment for a service.

Appointments booked using a gift voucher are still covered by our cancellation policy. Any applicable late-cancellation or missed-appointment charge may be deducted from the voucher balance.

Late arrivals

Please contact us as soon as possible if you are running late.

We will always do our best to accommodate you, but arriving late may mean we need to shorten or rearrange your service. The original appointment price may still apply because the time was reserved especially for you.

If there is not enough time to complete your service safely or to our usual standard, it may be treated as a late cancellation.

Colour appointments

Colour results depend on your hair history, condition and previous colours or treatments. Please be completely honest during your consultation so we can protect your hair and achieve the best possible result.

Some services—particularly colour corrections, major transformations and lightening—may require several appointments. Your stylist will explain what can realistically and safely be achieved.

Additional colour, toner or treatment may carry an extra charge. We will explain this wherever possible before beginning your service.

For safety and insurance reasons, we do not provide hair-colouring services to anyone under the age of 16.

Adjustments

We want you to love your hair. If you have any concerns, please contact us within seven days of your appointment so we can assess your hair and arrange an appropriate adjustment where necessary.

We must be given the opportunity to see and correct the hair. We cannot accept responsibility or provide a complimentary adjustment once another salon or person has altered it.

A change of mind or a request for something different from what was agreed during the consultation is not considered a correction and may be chargeable.

Hair extensions

A consultation and non-refundable booking fee are required before extension hair is ordered. As the hair is purchased specifically for you, its cost is non-refundable once the order has been placed.

Correct aftercare and regular maintenance appointments are essential. We cannot accept responsibility for problems caused by:

  • Unsuitable products.
  • Incorrect aftercare.
  • Missed maintenance appointments.
  • Removing or altering extensions yourself.
  • Work carried out by another salon or person.

Prices

Our prices may vary depending on the stylist, time required, hair length, thickness and the amount of product needed.

A personalised quotation will be provided following your consultation. Please ask before your service begins if you would like to confirm the expected price.

Personal belongings

Please take care of your personal belongings while visiting the salon. We cannot accept responsibility for items that are lost, damaged or left behind.

We recommend avoiding high-necked or delicate clothing during colour appointments and using the protective gown provided.

Respectful behaviour

We are committed to providing a welcoming and respectful environment for our clients and team.

Abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated. We reserve the right to refuse or stop a service where necessary.

Thank you for respecting our policies and supporting our salon.