Privacy Policy
This privacy policy explains how Octopus Hairdressing collects and uses personal information when you visit our website, send us a message, book an appointment or come into the salon.
Last updated: 15 August 2026.
Who we are
Octopus Hairdressing is a hair salon at 161 St James’ Rd, Northampton NN5 5LE, United Kingdom.
If you have any questions about this policy or your personal information, please contact us at Greathair@octopushairdressing.co.uk or call 01604 756685.
Information we collect
Contact form
When you use the contact page on this website, we collect the details you send us. That usually includes your name, email address, the subject of your enquiry and your message. For wedding hair enquiries we may also collect a wedding date and the number of people in your party.
We also record your IP address with the submission. We use this to help prevent spam, repeated automated messages and abuse of the form.
Your message is stored in our salon inbox system and emailed to us so we can reply. We only use this information to deal with your enquiry.
Website analytics
If you choose “Accept all” on our cookie banner, we load privacy-focused website analytics provided by Ziteox. This helps us understand which pages are visited and how the site is used, so we can improve it.
Analytics is not loaded if you choose “Essential only”, or if you have not made a choice yet.
Cookie preference
We store your cookie choice in your browser so we can remember whether you have allowed analytics. This is needed for the site to respect your decision.
Online booking, gift cards and shop
Appointments, gift cards and the salon shop are handled through Salon IQ, a third-party booking portal. If you book, buy a gift card or shop online, Salon IQ will collect the information needed to provide that service. Their own privacy policy applies to that process.
When you visit the salon
If you book or attend an appointment, we may hold information such as your name, contact details, appointment history, consultation notes, skin-test records and payment details. We use this to provide your service safely, keep records required for insurance and look after you as a client.
Please also read our salon policies, which explain cancellations, skin testing and related salon rules.
How we use your information
We use personal information to:
- Reply to contact-form enquiries, booking questions, wedding hair requests and other messages.
- Provide salon services, consultations and aftercare.
- Understand how the website is used, but only if you have accepted analytics cookies.
- Keep the website secure and prevent spam or misuse of the contact form.
- Meet legal, insurance and accounting requirements.
We do not sell your personal information. We do not use the contact form to send marketing emails unless you have asked us to stay in touch.
Our legal reasons for using your information
Depending on the situation, we rely on one or more of the following:
- Your consent — for example, optional website analytics.
- Our legitimate interests — for example, answering an enquiry you sent us, keeping the website secure, and preventing spam.
- A contract, or steps you ask us to take before a contract — for example, booking or providing a salon service.
- A legal obligation — for example, keeping certain records for tax, insurance or health-and-safety reasons.
Cookies
We use:
- Essential cookies and similar storage — so the website works and so we can remember your cookie choice.
- Analytics cookies — only if you select “Accept all”. These help us see how visitors use the site.
You can choose “Essential only” or “Accept all” when the banner appears. To change your mind later, clear this site’s stored data in your browser and visit the site again, or contact us and we will help.
Who we share information with
We use trusted service providers to run the website and salon. They only process information as needed to provide their service to us. This may include:
- Website hosting and delivery.
- Our content and enquiry database.
- Email delivery for contact-form messages.
- Website analytics, if you have accepted analytics cookies.
- Salon IQ, if you use online booking, gift cards or the shop.
We may also share information if the law requires it, or if it is necessary to protect the salon, our team or other people.
How long we keep your information
We keep contact-form messages for as long as we need them to deal with your enquiry and for a reasonable period afterwards, including any related spam-prevention records.
Salon client records, including skin-test and consultation notes, are kept for as long as needed to provide your service and to meet insurance and legal requirements.
Analytics information is used in aggregated form to understand website use. Your cookie preference stays in your browser until you clear it or change it.
Your rights
If you are in the UK, you have rights over your personal information. These include the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete information in certain circumstances.
- Ask us to restrict or object to certain uses of your information.
- Withdraw consent where we are relying on consent — for example, analytics cookies.
- Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your information. See ico.org.uk.
To use any of these rights, email Greathair@octopushairdressing.co.uk or write to us at the salon address above.
Children
This website is intended for a general audience. We do not knowingly collect personal information from children through the website for marketing. Colour services for anyone under 16 are not provided, as explained in our salon policies.
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page, with the date shown at the top.
How to contact us
Octopus Hairdressing
161 St James’ Rd, Northampton NN5 5LE
Email: Greathair@octopushairdressing.co.uk
Telephone: 01604 756685